Privacy Policy

Privacy Policy

Effective Date: October 2026
Website: https://shenlongpack.com

At Shenlong Packaging, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We collect information that you voluntarily provide to us when making inquiries, requesting quotes, ordering samples, or completing purchases on our website:

  • Personal & Contact Details: Name, email address, and shipping/billing address.
  • Social Media Profile Information: Social media handles or profile information shared when communicating with us via integrated messaging channels.
  • Payment Information: Payment card details, billing address, and account identifiers required to process your transaction.

2. How We Use Your Information

We process your information strictly for legitimate business purposes:

  • Order Processing & Service Delivery: To prepare quotations, process payments, produce custom packaging orders, ship samples, and deliver final products.
  • Website Analytics & Optimization: To analyze website traffic, user interactions, and performance using Google Analytics to improve our website structure and user experience.

3. Sharing Your Information

We respect your privacy and do NOT sell, rent, or trade your personal data. We share your information only with essential third-party service providers necessary to operate our business and fulfill your requests:

  • Logistics & Freight Partners: Shipping carriers (e.g., DHL, FedEx, freight forwarders) to deliver orders and samples to your specified address.
  • Payment Gateways: Secure payment processors (e.g., PayPal) to manage and process payment transactions safely.

All third-party partners are contractually obligated to handle your data securely and solely for the specified service.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

  • Non-Essential Information: Non-essential personal data collected during the order process will be automatically deleted or anonymized 30 days after order completion.
  • Essential Records: Invoices and transactional data required by applicable legal, tax, or regulatory obligations will be retained as mandated by law.

5. Security Measures

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure:

  • SSL Encryption: All data transmitted between your browser and our website is protected using industry-standard Secure Sockets Layer (SSL) encryption.
  • Regular Security Audits: We conduct periodic security assessments and system audits to identify and mitigate potential vulnerabilities.

6. Your Legal Rights (GDPR & CCPA Compliance)

Depending on your region, you have specific legal rights regarding your personal information:

Under GDPR (For European Union / UK Residents):

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data when it is no longer required for the purpose it was collected.

Under CCPA (For California / US Residents):

  • Right to Know & Access: You have the right to request disclosure of the categories and specific pieces of personal data we have collected.
  • Right to Request Deletion: You can request the erasure of your personal information held by us.
  • Right to Opt-Out / Non-Sale Notice: We do NOT sell your personal information to third parties. You have the right to be free from discrimination for exercising your CCPA rights.

To exercise any of these rights, please submit a request to us at inquiry@shenlongpack.com.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure essential site functionality and gather analytical data through Google Analytics. You can choose to disable or manage cookies through your individual browser settings at any time.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Company Name: Shenlong Packaging
  • Email: inquiry@shenlongpack.com
  • Website: https://shenlongpack.com